Support
Help, data management, and account deletion for the Holeshot BMX app.
Delete your data
You can delete individual records directly within the app at any time. All data belongs to you and can be removed without contacting support.
| Data type | How to delete |
|---|---|
| Timing sessions & runs | Open the session → tap the menu (⋯) → Delete Session. This removes all run times within it. |
| Individual run times | Inside a session, swipe left on a run → tap Delete. |
| Rider profiles | Settings → Riders → tap the rider → Delete Rider. This also removes all sessions and runs for that rider. |
| Bike setups | Settings → Bike Setups → swipe left on a setup → tap Delete. |
| Track photos you uploaded | Open the track → Photos tab → tap and hold your photo → Remove Photo. |
Deleting a rider is permanent — all sessions, run times, and bike setups linked to that rider are also deleted and cannot be recovered.
Delete your account
Deleting your account permanently removes your profile, all riders, sessions, run times, and any other data associated with your account from our servers.
- Open the Holeshot BMX app and sign in.
- Tap Settings (bottom-right of the screen).
- Scroll to the bottom and tap Delete Account.
- Confirm the deletion when prompted. Your account and all data will be permanently removed.
This action is irreversible. Once your account is deleted, your data cannot be restored. If you only want to take a break, you can simply log out instead.
Can't access the app?
If you are unable to sign in or access the app, email us directly and we will delete your account and all associated data within 30 days.
Data deletion requests
admin@holeshotbmx.com.au
Include the email address associated with your account. We respond within 5 business days.
What data we store
The following is a summary of data stored when you use the app. See our Privacy Policy for the full details.
| Category | What's stored | Deleted with account? |
|---|---|---|
| Account | Email address, sign-in provider | Yes |
| Rider profiles | Name, age class, race number | Yes |
| Performance data | Session records, run times, gate reactions, split times | Yes |
| Bike setups | Frame, wheel, tyre, and component details you enter | Yes |
| Track photos | Photos you upload to track listings | Yes |
| App feedback | Any in-app feedback messages you submit | Yes |
General support
For any other questions, bug reports, or feature requests, reach out via email.